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Welcome to the online booking tool for the City of Toronto's Water Meter Program. Please type your reference number below to begin the booking process.


To book your appointment, please complete the following:
 
Your reference number can be found on all of the material delivered to you by Neptune with the exception of our door tag.

If you've found this site because you received a pamphlet or booklet from Neptune regarding your water meter appointment, your reference number will be found on the cover beneath the web site link.

If you've found this site because you received a letter from Neptune regarding your water meter appointment, your reference number will be found at the top left hand corner of the letter beneath your address information.
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If you do not have a Reference Number please click HERE
Where do I find my reference number?

If you do not have your reference number or would like to speak to a call center representative, please contact us at 416-23-METER (416-236-3837) or 1-800-667-4387.  The call center is open Monday to Thursday from 8:00AM to 8:00PM (EST) and Friday from 8:00AM to 6:00PM (EST).